Manal AlAlem Kitchenware respects your privacy. This Privacy Policy explains how personal information may be collected, used and shared when you visit our online store, place an order or otherwise interact with us.
Information We Collect
Depending on how you interact with us, we may collect information such as:
- name;
- email address;
- telephone number;
- billing and delivery address;
- order and transaction information;
- communications with Customer Care;
- device, browser and website usage information.
Payment transactions are processed through authorized payment providers. We do not directly store complete payment-card details.
How We Use Your Information
We may use personal information to:
- process and fulfil orders;
- arrange delivery;
- provide Customer Care;
- process returns and refunds;
- manage payments and help prevent fraud;
- operate and improve our website;
- communicate service-related information;
- provide marketing communications where permitted or where consent has been provided;
- comply with applicable legal and regulatory requirements.
Service Providers
We may provide relevant information to service providers where necessary to operate our business, including:
- ecommerce and technology providers;
- payment processors;
- fulfilment and delivery partners;
- analytics providers;
- customer-service platforms;
- marketing and advertising platforms;
- professional advisers where necessary.
These third parties process information in accordance with their own legal obligations and applicable agreements.
Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
- essential store functionality;
- security;
- remembering preferences;
- analytics and performance measurement;
- advertising and marketing measurement.
Where required, visitors can manage applicable cookie preferences through the controls available on the website.
Marketing Communications
You may unsubscribe from marketing emails using the unsubscribe link included in those messages. Service-related communications concerning an order may still be sent where necessary.
Your Rights
Depending on where you live, applicable law may give you rights concerning your personal information, including rights to request access, correction or deletion.
To submit a privacy-related request, email info@manalalalemkitchenware.com.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy and to meet applicable legal, accounting and operational requirements.
Policy Updates
We may update this Privacy Policy when our services, practices or legal requirements change. The current version published on this website applies from its stated effective date.
