"Refund Policy"

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can visit us at Exchange and Return Page.

You can always contact us for any return question at info@manalalalemkitchenware.com

Damages and issues:

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Exchanges:

We accept returns and exchanges only if the knife set arrives damaged or defective. Unfortunately, we cannot accept any returns or exchanges for products that are damaged due to misuse or improper handling after delivery.

Once the issue is reported and approved, our courier will collect the item from your address, and we will:

• Send a replacement automatically in case of an exchange

• Process a refund to the original payment method in case of a return

Please make sure the knives are unused and in their original sealed packaging at the time of pickup.

Refunds:

 We will notify you once we’ve received and inspected your return, and let you know. You’ll be automatically refunded on your original payment method within 7 to 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@manalalalemkitchenware.com