Frequently asked questions

Are the products suitable for home or professional use?

Yes, our tools are suitable for all uses from professional chefs to home cooking enthusiasts.

Can the products be washed in the dishwasher?

Some pieces are dishwasher safe, but we recommend hand washing to maintain the product's life and quality for as long as possible.

Is shipping available to all countries?

Yes, we offer international shipping. Shipping fees and details will be calculated upon order completion.

Can I get a return or exchange?

Yes, you can return or exchange the product within 7 days of receipt, provided it is unused and in its original packaging. See the full return policy.

How long does shipping take?

Shipping time depends on your location, but orders typically take 2-5 business days within the UAE, 5-10 days internationally.

How can I contact customer service?

You can contact us via the website, and we will be happy to serve you.

What materials are used in manufacturing the products?

Our products are designed using high-quality materials and precise standards to ensure performance, durability, and safety in everyday use.

Are these original products from Manal Al Alem?

Yes, every product we offer bears Chef Manal Al-Alam's signature, expressing her passion for quality and meticulous detail in every step of the kitchen.

Are there any discounts or exclusive offers?

Yes, follow us on Instagram to get exclusive offers and seasonal discounts.

What is the best way to care for the products?

To maintain performance quality, it is recommended to dry the product immediately after washing, and store it in a dry and safe place.

Is there a difference between the products on the website and those in the ads?

What you see in the photos is exactly what you get — we use real, on-the-ground photos of every product.

Do you provide training or usage advice?

Yes, we offer tips from Chef Manal Al-Alam via videos and Reels. Follow our official account to stay up to date.