Privacy Policy

At Manal Alalem Knives, your trust is as valuable to us as the craftsmanship of our knives. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our luxury chef knives, or interact with our services.

By using our website, you agree to the practices outlined below.

Information We Collect

When you interact with our store, we may collect:

  • Personal information: Name, email, phone number, shipping and billing addresses.

  • Payment details: Processed securely via encrypted gateways (Visa, MasterCard, Mada, Apple Pay, PayPal, COD).

  • Order history: Products purchased, preferences, and customer service interactions.

  • Technical information: IP address, device type, browser, and cookies for analytics and security.

How We Use Your Information

We use your data to:

  • Process and fulfill your orders.

  • Deliver products to your chosen address across Saudi Arabia, GCC, and internationally.

  • Provide secure payment and fraud prevention.

  • Improve your shopping experience through personalization.

  • Send updates on orders, shipping, warranty, and exclusive offers (only with your consent).

Payments & Secure Shopping

Your financial security is our priority:

  • All transactions are protected with SSL encryption.

  • Payments are handled by PCI-compliant partners.

  • Sensitive data (credit card numbers, bank details) is never stored on our servers.

This ensures a luxury, worry-free shopping experience for every customer.

Cookies & Tracking Technologies

We use cookies to:

  • Enhance website functionality.

  • Remember preferences (e.g., language, currency).

  • Analyze performance and improve navigation.

  • Provide relevant marketing (with consent).

You can disable cookies in your browser settings, but this may affect your experience.

Third-Party Services

We may share limited data with trusted partners:

  • Shipping providers (for delivery).

  • Payment processors (for transactions).

  • Analytics tools (for website performance).

All partners are bound by confidentiality agreements.

Data Security

We implement strict measures to protect your information:

  • Encrypted storage and transmission.

  • Limited employee access.

  • Regular security audits.

Our commitment: your data remains private, secure, and never sold to third parties.

Your Rights

As a valued customer, you have the right to:

  • Request access to your stored data.

  • Correct or update personal details.

  • Opt out of marketing communications.

  • Request deletion of your account and data.

To exercise these rights, contact us at Contact Us.

Policy Updates

We may update this Privacy Policy to reflect new regulations or services. Updates will be posted on this page with the “Last Updated” date.