1. Use the Right Knife for the Job
Each type of knife has a specific role!
– Use a chef's knife for large, everyday chopping.
– A paring knife for delicate chopping.

2. Maintain Your Knife's Sharpness
Sharpen your knives regularly with a high-quality whetstone to maintain optimal performance with every use.

3. Cut on a suitable surface.
Avoid hard surfaces like glass or marble.
Use wooden or plastic cutting boards to protect the blade.

4. Hand Wash Gently
To prolong the life of your knife, hand wash it with warm water and mild soap, and dry it immediately.
Avoid placing it in the dishwasher.

5. Store It Safely
Use a knife block or magnetic cover to protect your knives from friction and damage…for added safety in the kitchen.

6. Beware of Misuse
Knives are designed for cutting food only. Do not use them to open cans or break bones unless specifically designated for that purpose.

Cleaning

• Handwash gently with warm water and mild soap.

• Dry immediately with a soft towel – never air-dry.

• Do not place in dishwasher – it can cause rust and dull the blade.

Storage

• Store safely in a knife block, magnetic strip, or blade guard.

• Avoid drawers without protection to prevent dulling and accidents.

Sharpening & Maintenance

• Use a honing rod every few uses to maintain sharpness.

• Have your knife professionally sharpened when needed – typically every 6–12 months.

• Avoid cutting frozen foods or bones to preserve blade integrity.

Safety Tips

• Always cut on wood or plastic boards – avoid stone, glass, or marble.

• Keep out of reach of children.

• Use caution – blades are extremely sharp.

Special Note

• Damascus steel blades may develop a patina over time – this is normal and part of their character.

• To protect the pattern, occasionally apply a light coat of food-grade mineral oil.

To maintain the beauty and integrity of your purchase, we recommend treating it with care. Simple maintenance practices, such as gentle washing and proper storage, can effectively preserve the longevity of your favorites. We encourage you to refer to the care instructions included with each item, designed to help you keep your purchase in top condition.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can visit us at Exchange and Return Page.

You can always contact us for any return question at info@manalalalemkitchenware.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Exchanges

We accept returns and exchanges only if the knife set arrives damaged or defective. Unfortunately, we cannot accept any returns or exchanges for products that are damaged due to misuse or improper handling after delivery.

Once the issue is reported and approved, our courier will collect the item from your address, and we will:

• Send a replacement automatically in case of an exchange
• Process a refund to the original payment method in case of a return

Please make sure the knives are unused and in their original sealed packaging at the time of pickup.

Customer provides return shipping

Refunds
We will notify you once we’ve received and inspected your return, and let you know. You’ll be automatically refunded on your original payment method within 7 to 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@manalalalemkitchenware.com